Conference FAQs
How do I get a refund?
If you have registered and need to cancel your conference registration, it is important that we receive your request to cancel on or before the registration cut-off date in order to refund your conference fee. This request must be made in writing and emailed. Since we must guarantee our meal function numbers prior to the meeting, refunds cannot be provided if a cancellation is received after the registration cut-off date. We do not issue partial refunds, nor can your registration fee be applied to a future conference.
What do I do if I need to cancel my room reservation?
If you already have a hotel reservation but need to cancel, please call the PLAC office (703-264-5300) or send us an email. Do not call the hotel to cancel your room reservation. The only source of rooms for people on our waiting list is a room from another PLAC member who cancels. If you cancel your room reservation through the hotel we cannot get it back to give to a waiting PLAC member.
What do I do if the room block is sold out at the hotel?
If you contact the hotel to make your room reservation and are told the room block is sold out, please contact the PLAC office to be put on our wait list. This list is maintained by PLAC, not by the hotel. We always have last minute cancellations and ordinarily clear most or all names from the waiting list for rooms. If we are unable to find a room for you at the conference hotel, we will provide you information on alternate hotels in the area.